Customer Service Rep

Overview:

The Remote Customer Service is essential to maintaining the accuracy and efficiency of our data management processes. This position is exclusively open to candidates residing in the United States and offers a fully remote work opportunity.

Key Responsibilities:

• Accurately enter customer and account data from source documents.

• Perform data entry and management using Excel and other software.

• Transfer information from paper formats into digital files using keyboards, data recorders, or optical scanners.

• Conduct high-volume data entry utilizing word processing, spreadsheet, and database applications.

• Organize, collate, and capture data into digital databases.

• Compile and verify the accuracy of information, preparing source data for entry.

• Utilize computer fundamentals and Microsoft Office (Word and Excel) effectively.

• Gather and enter data from various websites and sources into designated templates.

• Provide support to the Sales and Marketing teams as needed

• Undertake any additional tasks assigned by management.

Job Requirements:

• High school diploma or equivalent.

• Proven experience in data entry or a related field.

• Strong typing skills with a focus on accuracy.

• Exceptional attention to detail and organizational skills.

• Proficiency in Microsoft Office and data entry software.

• Ability to work independently, prioritize tasks, and meet deadlines.

• Strong verbal and written communication skills.

• Previous experience in eye care or healthcare data entry is a plus.

Benefits:

• Competitive salary.

• Flexible work hours and remote work environment.

• Opportunities for professional development and training.

• Health, dental, and vision insurance.

• Paid time off and holidays.

• A supportive team culture that values collaboration and innovation