IT & Tech Admin Support Specialist
IT & Tech Admin Support Specialist Reports To: Business Support / Ops Location: Remote (Mexico Time)
About Us
Full Circle Agency, founded by Ken Freeman, manages $150+ million in Amazon businesses. With 70+ experts across 13 countries, we partner with brands like Ridge Wallets, Hexclad, The Woobles, and BK Beauty. Focused on growth, innovation, and advanced tech, our values are integrity, transparency, and client success.
About the Role
We’re looking for someone who thrives in a tech-heavy environment and can handle a variety of admin tasks with precision and speed. This role requires a strong focus on security and privacy, as you’ll be managing sensitive information. Agency experience is preferred, and Amazon agency experience would be a huge bonus. The ideal candidate is highly responsive, quick to learn, and eager to support a growing, dynamic team.
Main Responsibilities
Manage and maintain the company’s tech stack, including onboarding and offboarding employees.
Administer and troubleshoot tools such as Google Workspace, Slack, and Bitwarden (password manager).
Respond to tech-related tickets, ensuring quick and effective resolution of issues.
Create and maintain Slack channels, manage access to tools, and set up new accounts for approved software.
Assist in managing Amazon-related tools and systems, supporting the broader team as needed.
Uphold security and privacy standards while handling sensitive company information.
Key Duties
Execute onboarding/offboarding processes for employees, ensuring smooth transitions with tools and accounts.
Maintain organization and access permissions for tools in the tech stack (e.g., Google Workspace, Slack, Bitwarden).
Respond to and resolve tech tickets efficiently, such as creating new accounts or granting tool access.
Support leadership by implementing decisions related to tech tools and configurations.
Learn and adapt to new tools quickly to support evolving business needs.
Ensure security protocols are followed when handling sensitive data and user credentials.
Required Qualifications
Proficiency with tools like Google Workspace, Airtable, Slack, Bitwarden, and other PM software.
Strong organizational skills with the ability to manage multiple tickets and tasks simultaneously.
Basic understanding of IT security and privacy best practices.
Ability to quickly learn new tools and adapt to new systems.
Previous experience in a tech/IT support role, ideally in an agency environment.
Desired Skills/Experience
Experience working with Amazon management tools is a significant plus.
Familiarity with tech stacks in fast-paced agencies or e-commerce environments.
Excellent communication skills to interact with team members across departments.
Experience in setting up and managing user access across multiple platforms.
Why Join Us?
Competitive Salary: $400 - $1000 USD per month (Based on expertise).
Remote Work: Fully remote position with flexibility in hours aligned with Mexico time.
Professional Development: Opportunities for continuous learning and skill development.
Collaborative Environment: Join a supportive and innovative team culture.
If you are ready to take on a challenging and rewarding role, apply now and join us in driving success for our clients!
Application Process
The overall hiring process requires 1 round of assessment and 1-2 rounds of interviews. We look forward to hearing from you! Full Circle Agency is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
