Customer Service

We are looking for people that would be EXCITED to do the following:

• Provide WOW Customer service with our current customers via the phone, live chat and email about our safety products and equipment.

• Work closely with our sales and partner team to collaborate and grow by offering the latest products.

• Help keep our e-commerce store and marketing material updated to educate our customers on the latest products from our manufacturers. Everything you do is to help keep our customers safe and their operations running smoothly

• Continuously improve yourself with training, and help improve our service process and tools to make your job easier, more fun and serve our clients better

It is challenging, but fun work that’s going to require a lot of time and task management, problem-solving, and a reasonable amount of people skills.

Do I need experience?

You absolutely need to have some sort of successful sales experience. This is a job that can turn into a high-level, executive role if you crush it.

Skills & Experience:

• Native or very fluent English speaking and writing ability. We do business with large companies that do business in English and demand professional communication skills.

• 2-5 years of inbound Sales or Customer Service experience ideally in a supervisory or management role

• Thrive in a fast-changing environment, follow best practice procedures and meet KPIs and deadlines. You will not be doing the same thing every day for only a few products. We carry 1,000’s products and you must love a challenge.

• A passion for getting better every day and continuous improvement, taking ownership of your work, and working as a high-performing team.

Bonus skills/experience:

• Bonus points for B2B / Enterprise Customer Service or sales experience

• Bonus points for Industrial, Oil & Gas or Safety Experience

• Huge bonus points for working in the Hazardous Area, Explosion Proof or Intrinsically Safe industry

• Bonus points for CRM and other sales tools experience (freshdesk, freshsales, etc.)

• Bonus points for having completed sales training or Customer Service courses

• Desire to move into a sales role

You will Learn

• The best sales and customer service training in the world.

• Strategize and be coached by top-producing sales coaches to get better every day.

• Work with business people from around the world serving the largest companies in the world.

• Manage and maintain a pipeline of deals.

• Leverage the latest CRM technology tools to manage a pipeline of deals.