Customer Support
About Us:
At My Virtual Peer, we’re more than just a Virtual Assistant outsourcing agency—we’re your peer in business growth! We connect skilled Filipino VAs with businesses worldwide, offering reliable support in administration, customer service, social media management, and more. Our approach is professional yet friendly, ensuring seamless collaboration between clients and VAs. With performance monitoring, training, and personalized matching, we make outsourcing easy and effective. Whether you need a dedicated VA or a full support team, we’re here to help—because success is better when you have the right peers by your side!
Job Description
Customer Support Representative provides exceptional customer service to clients via various communication channels, resolving issues and answering queries in a timely and professional manner.
Key Responsibilities
Respond to customer inquiries via phone, email, chat, or social media, resolving issues and providing accurate information.
Troubleshoot and resolve customer complaints, concerns, or issues in a timely and professional to customers.
Communicate effectively with customers, colleagues, and management, ensuring clear and concise messaging.
Utilize problem-solving skills to resolve complex customer issues, escalating when necessary.
Accurately enter customer interactions, issues, and resolutions into CRM software or other databases.
Participate in quality assurance initiatives, ensuring high quality customer interactions.
Requirements
Excellent written and verbal communication skills.
Proven customer service skills, with a focus on empathy and resolution.
Proficient in CRM software, helpdesk tools, and other customer support technologies.
Strong problem-solving skills, with the ability to think critically.
Ability to manage time effectively, prioritizing tasks and meeting productivity standards.
Ability to adapt to new technologies, processes and workflows.
Preferred Qualifications
Ability to remain calm and patient when dealing with a difficult customer.
Ability to understand and empathize with customer's concern and frustrations.
Basic knowledge of analytic tools, including Google analytics or CRM metrics.
Ability to manage time effectively, prioritize tasks, and meet productivity standards.
Ability to troubleshoot and resolve customer complaints and issues.
Benefits
Competitive Compensation: Earn a competitive wage that reflects your skills and experience.
Work From Anywhere: Enjoy the flexibility of a remote work environment.
General Training & Ongoing Support: Benefit from essential training and continuous performance check-ins to help you excel.
Performance Incentives: Receive rewards based on your outstanding performance.
Professional Growth Opportunities: Access performance-based courses along with optional modules available for all MVP team members.
HMO Benefits: Qualify for HMO coverage after 12 months of consistent service with a client.
Paid Leave: Earn paid leave after one year of consistent service with a client.
Dynamic Team Environment: Thrive in a collaborative, supportive, and innovative work culture.
Equipment Requirements
To be an MVP, you must have your own reliable equipment and a stable internet connection. Minimum requirements include:
Computer/Laptop – At least Intel Core i5 (10th Gen or higher) / Ryzen 5, 8GB RAM, and 256GB SSD for smooth multitasking. (Mac users: macOS Catalina or newer)
High-Speed Internet – Minimum 25 Mbps download speed for seamless video calls and online work.
Backup Internet – Mobile hotspot or secondary connection (recommended to avoid downtime).
Noise-Canceling Headset – For clear communication during client calls and meetings.
HD Webcam – Required for virtual meetings, training, and team collaboration. (Minimum 720p, recommended 1080p.)
Quiet & Professional Workspace – A distraction-free environment for working efficiently.
If you are an organized and motivated individual looking to work remotely, we’d love to hear from you! Apply now and join our team.
