Home Care Virtual Assistant

JOB TITLE: Home Care VA Scheduler/Recruiter Full-Time - US Timezone; depends on the client’s timezone/preference $4/hr - Independent Contractor

ABOUT US:

OLIVIA Professional Solutions is a leading VA staffing agency specializing in training and providing virtual assistance to home care agencies across the United States. Our services range from recruitment, scheduling, intake coordination, and social media content management, to bookkeeping. We ensure that our clients, and home care agencies, have the right caregivers to cater to the diverse needs of seniors in their homes.

JOB DESCRIPTION:

We're seeking an enthusiastic, compassionate, and highly organized Virtual Scheduler to join our team.

The successful candidate will have the vital role of coordinating and managing the schedules of caregivers and clients, ensuring the smooth operation of care delivery.

KEY RESPONSIBILITIES of a SCHEDULER:

• Communicate effectively with caregivers, clients, families, and other parties

• Ensure caregiver & client schedules are always covered and care plans are met

• Coordinate the appropriate home care aides based on skill set and availability

• Resolve scheduling and care issues directly and regularly with clients and caregivers

• Conduct follow-up calls with prospects to schedule consultations

• Enter and update caregiver, client, and communications data into Scheduling software

• Maintain professionalism, ethics, and loyalty when representing our agency

• Adhere to all legal and company requirements

• Collect feedback for continuous improvement and client satisfaction

• Protect client privacy and dignity in all interactions

• Process & complete shifts from the previous day

• Respond promptly (within 5 minutes) to management team communications

KEY RESPONSIBILITIES of a RECRUITER:

• Post and refresh job ads weekly

• Source candidates from various platforms, including Indeed and our past applicant database

• Contact applicants via phone, email, or text to build rapport, screen and qualify them, and schedule phone interviews

• Remind applicants of interview times and reschedule if necessary

• Reschedule interviews for missed candidates daily

• Contact and recruit from dormant applicant pool daily

• Assist applicants in completing assessments, applications, and hiring paperwork via Docusign

• Analyze data from recruiting metrics to improve recruiting strategies

• Stay current with recruiting trends and apply them to your role

• Monitor competitors and adjust recruiting techniques to maintain competitiveness

• Meet monthly hiring goal of 12-20 hires

JOB REQUIREMENTS:

• Preferred but not required - a Virtual Assistant with experience in either scheduling or recruitment for a home care or home health agency in the US

• At least college undergraduate

• Excellent multitasking abilities and initiative-taking

• Ability to act decisively, maintain discretion, and work independently with minimal direction

• Exceptional communication skills, both written and verbal (Minimal or no accent in English)

TECHNICAL REQUIREMENTS:

• High-quality headset

• Dual monitors

• Backup computer

• Backup power supply

• Internet speeds of 50-100 Mbps

The ideal candidate for this role will be outgoing, personable, patient, and able to work with urgency without stress. If you possess these qualities, are interested in providing quality care for seniors, and enjoy the challenges of matching caregivers to clients, we would love to hear from you.