ServiceTitan CSR Nights and Weekends

About Us:

As the premier ServiceTitan Certified Call Center, Pink Callers provides fractional remote customer service for HVAC, plumbing, and electrical contractors. Our customer service rockstars, powered by both human expertise and AI-driven efficiency, manage incoming calls and interactions so contractors can focus on their work. We believe in serving our clients and their employees with genuine care, helping them succeed. This is an excellent time to join our established company and grow alongside us.

Who You Are:

You are seeking to support your family on nights & weekends. You have a growth mindset, are motivated by professional development, and thrive in a fast-paced environment. You’re self-motivated, able to provide exceptional customer service, and have excellent listening and communication skills. You’re receptive to coaching, can meet or exceed goals, and have experience managing day-to-day scheduling operations. Plumbing, HVAC, or service industry experience is highly preferred!

Responsibilities

• Manage after-hours and weekend call center operations, including answering phones and scheduling service appointments.

• Dispatch technicians promptly and efficiently to job sites.

• Adjust technician schedules as needed to handle emergencies or last-minute changes.

• Serve as the main point of contact for customer inquiries, appointments, and concerns during nights, weekends, and holidays.

• Provide excellent customer service, resolving issues professionally and promptly.

• Maintain accurate systems for documents and client records.

Minimum Qualifications:

• Experience in scheduling or dispatching in ServiceTitan for 1+ year(s)

• Experience in Plumbing, HVAC, or Electrical Services.

• Excellent time management, multitasking, and problem-solving skills.

• Strong attention to detail and communication skills.