Fluent in English and Spanish with a passion for customer experience? Lead the full post-sale journey in a high-impact, remote-first role.
We are accepting applications from the following countries: Argentina/Puerto Rico/Dominican Republic/Chile/Panama/Mexico (only EST time zones)
Thompson Creek is a people-first company, transforming home improvement since 1980. We manufacture and install energy-efficient products with precision and pride. Remote work is part of our DNA—and so is our commitment to customer satisfaction, operational clarity, and real team collaboration.
As the main point of contact for assigned contracts, you’ll guide customers from sale through installation. Your coordination drives our reputation, revenue, and results.
Own and manage a book of business from contract to completion
Coordinate across Sales, Project Management, Procurement, and Logistics
Communicate job status and proactively resolve scheduling or product issues
Ensure timely delivery, install readiness, and permit compliance
Capture reviews, referrals, and customer insights to improve our service
Fluent in English and Spanish
5+ years in customer service (project coordination preferred)
Proficient in Microsoft Office + SAP knowledge a plus
Familiar with Google Workspace, Asana, and virtual collaboration tools
Strong communicator and relationship builder
Exceptionally organized with great attention to detail
Remote-ready: quiet setup + strong internet
Available Mon–Fri, 6AM–5PM EST + Saturday rotation
Required to work on US public holidays
Work from anywhere while making a real customer impact. Join a mission-driven team where ownership and communication are everything.
$15–$18 per hour (USD), paid hourly as a contractor Ready to lead the customer journey from day one? Apply now and bring service excellence to life.