Job boardThompson Creek Window Company

Contract Customer Success Coordinator – Remote

Work location: Argentina, Puerto Rico, Dominican Republic, Chile, Panama, Mexico
Work arrangement: Remote
Salary range: USD $15 - $18 per hour
Skills:
Big 5 (OCEAN)
Motivation
Communication
Problem Solving
Time Management

Fluent in English and Spanish with a passion for customer experience? Lead the full post-sale journey in a high-impact, remote-first role.

We are accepting applications from the following countries: Argentina/Puerto Rico/Dominican Republic/Chile/Panama/Mexico (only EST time zones)

Company Story

Thompson Creek is a people-first company, transforming home improvement since 1980. We manufacture and install energy-efficient products with precision and pride. Remote work is part of our DNA—and so is our commitment to customer satisfaction, operational clarity, and real team collaboration.

Role Impact

As the main point of contact for assigned contracts, you’ll guide customers from sale through installation. Your coordination drives our reputation, revenue, and results.

Key Responsibilities

  • Own and manage a book of business from contract to completion

  • Coordinate across Sales, Project Management, Procurement, and Logistics

  • Communicate job status and proactively resolve scheduling or product issues

  • Ensure timely delivery, install readiness, and permit compliance

  • Capture reviews, referrals, and customer insights to improve our service

Must-Have Requirements

  • Fluent in English and Spanish

  • 5+ years in customer service (project coordination preferred)

  • Proficient in Microsoft Office + SAP knowledge a plus

  • Familiar with Google Workspace, Asana, and virtual collaboration tools

  • Strong communicator and relationship builder

  • Exceptionally organized with great attention to detail

  • Remote-ready: quiet setup + strong internet

  • Available Mon–Fri, 6AM–5PM EST + Saturday rotation

  • Required to work on US public holidays

Benefits Highlight

Work from anywhere while making a real customer impact. Join a mission-driven team where ownership and communication are everything.

Rate

$15–$18 per hour (USD), paid hourly as a contractor Ready to lead the customer journey from day one? Apply now and bring service excellence to life.

Thompson Creek Window Company

https://www.thompsoncreek.com/
This application includes an assessment as the first step