Auto Transport Logistics Coordinator (Backend Dispatcher)
Company Overview
Universal Transit is a leading auto transport company offering AI-powered car shipping solutions across the United States. Our services include nationwide car shipping, utilizing advanced technology to optimize the shipping process for efficiency, cost-effectiveness, and customer satisfaction. We provide seamless online booking, real-time shipment tracking, and comprehensive auto dispatch services. Universal Transit is committed to exceptional customer service and leveraging industry expertise to meet the unique needs of our clients. Our mission is to revolutionize the auto transport industry through innovative technology and unparalleled service.
Position Summary
We are seeking a dedicated Auto Transport Logistics Coordinator (Dispatcher) to join our dynamic team. The ideal candidate will possess strong analytical, mathematical, and logical thinking skills, and be capable of working under pressure. This role involves managing loads, planning routes, and communicating effectively with various stakeholders. We will provide comprehensive training, so prior experience in logistics or auto transport is not required. Applicants should be well-equipped (high-speed internet, a working device with two screens) to work remotely and have excellent English proficiency (at least B2 level).
Job Title: Auto Transport Logistics Coordinator (Dispatcher).
Location: Remote (initially for 2-3 months), then onsite Bangalore, India.
Working Hours: 5 days a week, Monday to Saturday, 8:00 AM - 5:00 PM (New York Time), with a 1-hour lunch break. Off on Sundays and one additional day per week as per the rotating schedule.
Salary: The base salary is $600 plus bonus. After two-three months, the base salary will increase to $800, with the potential to earn up to $1,200 through Performance-Based Incentives.
We are looking for candidates to join our team starting on 27th January at 8:00 AM EST (New York Time).
Key Responsibilities
Load Management:
Locate and secure loads for transport using various load boards and internal systems.
Evaluate and select the best loads based on profitability, route efficiency, and driver availability.
Route Planning:
Plan and optimize routes for drivers to ensure timely and cost-effective deliveries.
Monitor and adjust routes as necessary to accommodate changes or issues.
Coordination and Communication:
Communicate with pickup and delivery locations to confirm schedules and ensure smooth operations.
Act as a liaison between drivers and brokers to coordinate load details and resolve any issues.
Paperwork and Documentation:
Prepare and manage all necessary paperwork for each transport, including bills of lading, shipping orders, and delivery receipts.
Ensure all documentation is accurate and up to date in the system.
Order Creation and Management:
Enter orders into internal and external systems.
Track and manage orders throughout the transport process to ensure timely completion.
Problem Resolution:
Address and resolve any issues that arise during the transport process, including delays, cancellations, and customer complaints.
Provide solutions and alternatives to minimize disruptions and maintain customer satisfaction.
Compliance and Safety:
Ensure all transport operations comply with relevant regulations and safety standards.
Stay updated on industry regulations and company policies.
Qualifications and Skills
High school diploma or equivalent, additional logistics or transportation-related training is a plus.
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills in English.
Problem-solving skills and the ability to make quick decisions under pressure.
Attention to detail and accuracy in paperwork and documentation.
Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook, Teams).
Key Qualities:
Attention to Detail: Must be meticulous in managing paperwork and logistics.
Strong Communication Skills: Ability to effectively communicate with brokers and internal teams.
Problem-Solving Ability: Should be able to anticipate and address logistical challenges.
Time Management: Capable of managing multiple tasks and meeting deadlines.
Adaptability: Should be comfortable with changing priorities and quick decision-making.
Work Environment:
This is a remote position, the candidate must be comfortable working in a home office and have high-speed internet, and a working device with two screens.
The role involves regular virtual meetings.
