Customer Service Representative

Job Overview:

We are seeking a motivated and empathetic Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for delivering exceptional service. As a Customer Service Representative, you will assist customers with inquiries, provide product or service information, resolve issues, and ensure a positive customer experience.

Key Responsibilities:

• Answer customer inquiries via phone, email, or live chat in a professional and timely manner.

• Provide accurate information about products, services, and policies.

• Resolve customer complaints or issues with a focus on achieving customer satisfaction.

• Process orders, returns, or exchanges as needed.

• Document customer interactions in the company's CRM system.

• Escalate complex issues to appropriate departments when necessary.

• Stay up to date on product knowledge and company policies.

• Follow up with customers to ensure their issues are resolved.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Requirements:

• High school diploma or equivalent (Bachelor's degree preferred).

• Proven experience in customer service or a related field.

• Strong communication skills, both verbal and written.

• Ability to handle stressful situations with a calm and professional demeanor.

• Proficiency in using CRM software and Microsoft Office Suite.

• Strong problem-solving skills and attention to detail.

• Ability to work independently and as part of a team.

Preferred Skills:

• Experience with customer support platforms (e.g., Zendesk, Salesforce).

• Multilingual skills are a plus.

• Experience in the industry (e.g., retail, healthcare, technology).

Working Conditions:

• Opportunity for remote work depending on the company policy.

• Occasional overtime may be required.