Customer Support Representative

Working Paws Training Inc. is hiring a dedicated and enthusiastic Customer Support Representative to join our team. As a values-driven company, we are committed to providing the best possible experience for our customers and their furry friends. Our ideal candidate is a natural people-person with exceptional communication skills, a strong passion for animals, and a desire to help customers in any way possible.

Role Description:

Reporting to the Customer Support Manager, the Customer Support Representative will be responsible for providing excellent support to our customers via phone, email, and online chat. This role requires a high level of empathy, patience, and problem-solving skills to ensure that customer inquiries and issues are handled in a timely and professional manner. As the first point of contact for our customers, you will be responsible for creating a positive and welcoming experience to strengthen our brand reputation.

Key Responsibilities:

• Answer incoming calls, emails, and online chat inquiries from customers with professionalism and empathy

• Provide information about our training programs, pricing, availability, and any other relevant details

• Update and maintain customer records in our CRM system accurately and efficiently

• Resolve customer issues and complaints in a timely and effective manner to ensure customer satisfaction

• Collaborate with the training team to address any emerging customer issues or concerns

• Assist with the organization and coordination of events, classes, and workshops

• Keep up-to-date with company products and services to provide accurate information to customers

• Continuously provide feedback and suggestions to improve the customer experience and optimize processes

Qualifications and Requirements:

• High school diploma or equivalent

• 1-2 years of experience in a customer support role, preferably in the pet industry

• Excellent communication skills, both written and verbal, with a friendly and professional demeanor

• Strong problem-solving skills and ability to think on your feet

• Empathy and patience when dealing with customers and their pets

• Proficient in Microsoft Office and experience with CRM systems

• Availability to work occasional evenings and weekends as needed

Why Work with Us?

At Working Paws Training Inc., we value our employees and believe that a happy team leads to happy customers. We offer a positive and inclusive work environment, ongoing training and development opportunities, and competitive compensation and benefits package. As a growing company, there is also ample room for growth and advancement within the organization.

If you have a passion for animals and providing exceptional customer service, we want to hear from you! Apply to join our team as a Customer Support Representative and help us make a positive impact on the lives of our furry friends and their owners.