Travel concierge job description template: Everything you need to include
A great travel concierge curates unforgettable journeys, giving you a significant edge in this competitive industry.
But, hire the wrong person into this role, and you might leave a bad taste in your high-paying clients’ mouths, driving them away for good. Often, the root of this problem is a job description that misses the mark – focusing too much on basic travel agent skills that don’t fit the unique needs of a travel concierge position.
Luckily, we'll make sure this doesn’t happen to you.
Below, we share a well-rounded travel concierge job description template to attract top talent. Plus, we explain how to use a skills-based approach to hire someone who truly fits the bill.
Travel concierge job description template
Job Title: Travel Concierge
Location: [City, State/Remote]
Department: [Department Name]
Reports To: [Manager/Supervisor Title]
Job Type: [Full-Time/Part-Time/Contract]
Job Summary
About the Role
We are seeking a detail-oriented, organized, and customer-focused Travel Concierge to provide personalized travel planning and exceptional service to our clients. You will be responsible for curating customized itineraries, handling travel logistics, and ensuring a seamless and memorable travel experience.
Responsibilities
Plan and book travel experiences, including flights, accommodations, transportation, dining, and excursions.
Provide tailored travel recommendations based on clients' preferences, interests, and budgets.
Coordinate and manage last-minute changes, cancellations, and special requests – often across time zones – to ensure a smooth travel experience.
Offer expert knowledge of destinations, local attractions, and exclusive experiences to enhance travel itineraries.
Maintain relationships with hotels, airlines, tour operators, and other travel partners to secure the best deals and perks for clients.
Assist with travel documentation such as visas, insurance, and COVID-19 travel regulations.
Stay updated on travel trends, new destinations, and industry regulations to provide expert guidance.
Deliver outstanding customer service, responding promptly to inquiries and resolving any travel-related issues.
Requirements
Soft Skills & Work Approach:
Exceptional communication and interpersonal skills, ensuring a seamless client experience.
Strong organizational and problem-solving abilities, able to handle last-minute changes with ease.
Attention to detail to craft flawless, high-end travel experiences.
Ability to work under pressure and manage multiple bookings simultaneously.
Passion for travel and cultural awareness, staying up to date with global destinations.
Technical & Industry Skills:
Proficiency in travel booking systems (e.g., GDS, Amadeus, Sabre, or Expedia Partner Central).
Strong knowledge of global travel destinations, airlines, and luxury accommodations.
Experience with VIP client services, high-end hospitality, or exclusive travel planning.
Familiarity with travel regulations, visa requirements, and international travel policies.
Preferred Education & Experience:
Bachelor’s degree in Hospitality, Tourism, Business, or a related field (preferred but not required).
X+ years of experience in luxury travel, hospitality, tourism, or customer service.
Why Join Us?
Skills-Based Hiring: We assess candidates based on skills and service excellence, not just resumes.
Exciting and Dynamic Role: Plan extraordinary travel experiences for high-end clients.
Inclusive & Customer-Centric Culture: We value diversity, transparency, and superior service.
Career Growth: Opportunities for training, professional development, and leadership roles in luxury travel.
If you are a travel expert who loves curating personalized journeys and providing exceptional service, apply today and help our clients explore the world effortlessly!
Application Instructions
To apply, please submit your resume, cover letter, and portfolio (if applicable) to [email/website link].
Deadline: [Insert Application Deadline]
[Company Name] is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Why this travel concierge job description template works
Our travel concierge job description template has been carefully crafted to attract someone skilled in the specialized services travel concierges offer.
Let's look at why we’ve included the following sections in this specific order.
Job overview
We start with the basics – job title, location, and nature of the employment contract. Travel concierges can effectively work remotely or in person. Further, some companies hire them as freelancers, while others prefer to have them on payroll. It’s essential to clarify these details upfront so you can prevent applications from candidates who don’t fit your desired work arrangement.
Next, the job summary gives candidates a glimpse into what the role entails and what your company values the most – customer focus, attention to detail, and organizational abilities – ensuring they know the non-negotiables before diving deeper.
Responsibilities
The meat of the template – this section outlines the specific daily duties travel concierges are expected to perform. While you must tailor this to your needs, we’ve focused on tasks that typically apply to most agencies.
While we touch on the obvious, like planning and booking travel, we also emphasize highly bespoke recommendations, managing last-minute logistics, and needing to work across time zones. This is crucial to distinguishing the travel concierge role from a generic travel agent job and attracting the right candidates.
Requirements
Unlike traditional job descriptions, we’ve put skills before education when it comes to candidate requirements. Why? Travel concierges don’t need college degrees to be successful, so why not open the doors to those skilled through alternative routes (STAR workers), like hands-on learning and online courses?
In this section, we focus on hard and soft skills – for example, exceptional communication and interpersonal skills, the ability to work under pressure, and a strong knowledge of global destinations, airlines, and accommodation. This is key to ensuring you don't get applications from candidates who are simply "passionate" about travel but have no skill in the space.
Notice how we’ve also included specific examples of travel booking systems candidates should be familiar with. Adjust these to reflect the ones you use so your new hire can hit the ground running as soon as they start instead of spending time training.
Why join us?
Travel is a competitive sector, so it’s crucial to mention what you can offer top talent – career growth, a skills-focused culture, company benefits, etc. This can help paint a picture of what candidates can expect if they join as a travel concierge in your company.
Pro tip: Don’t forget to close your job description with instructions on how to apply and the application deadline so candidates know exactly what to do.
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Next steps: Attracting and assessing travel concierge candidates
Writing an effective job description is the first step to attracting candidates. Even so, you must find a way to thoroughly sift through high application volumes and segregate the good from the poor.
TestGorilla's 400+ science-backed tests are a great way to screen your candidates quickly and accurately. You can combine up to five tests to create a tailored travel concierge assessment and even add custom questions to measure any unique capabilities you're looking for.
Here are some tests we recommend.
Technical abilities
Language tests
Market Research test
Soft and cognitive skills
Attention to Detail test
Problem Solving test
Communication test
Personality and culture
DISC, Enneagram, and other personality assessments
Motivation test
These tests help you make speedy, data-driven screening decisions based on candidates' hard and soft skills, culture, and values. Combining these tests with the right behavioral interview questions provides a holistic picture of candidates' capabilities and ensures you hire a travel concierge who suits your needs to a tee.
Like what you're reading? Create a free account to explore all our tests and post your remote openings to our skills-based job board.
FAQs
Looking for more information? Here are our answers to some frequently asked questions.
What's the difference between a travel agent and a travel concierge?
Travel agents provide generalized services such as booking flights and accommodation, helping with car rentals, or providing an end-to-end travel package. A travel concierge offers a more personalized service tailored to the client's specific needs.
They might also arrange dining reservations, special activities, and private tours and are often available to support clients with any issues throughout their trip.
Need to hire a travel agent for your business? Check out our travel agent job description template and travel agent tests.
What does a travel concierge get paid?
It depends on their location, clientele, and nature of the job. In the US, a remote travel concierge can make anywhere between $23,000 to $53,000 per year, plus commissions from travel partners, such as hotels and airlines.
Want to know what travel agents make? Read our full blog on what to pay a travel agent.
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