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This Call Center Representative test evaluates a candidate’s ability to provide support to customers while consistently delivering a great customer experience. This screening test will help you hire call center representatives with the critical soft skill

Call Center Representative

This Customer Service test evaluates candidates’ ability to interact appropriately and determine appropriate solutions. It will help you hire experts who can enhance your CS operations by improving customer satisfaction and avoiding negative impressions.

Customer Service

This Zendesk CS test evaluates candidates’ ability to manage access, security settings, workflow implementation, and analyze activity. This screening test will help you hire experts who can streamline your CS operations, and enhance customer support.

Zendesk CS

The English C1 (Advanced) test evaluates a candidate’s knowledge of the English language at the C1 level of the CEFR framework. This test will help you hire employees who can participate in demanding professional and social conversations in English.

English C1 (Advanced)

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✨ What does our application process look like? Learn more via<a href="https://vimeo.com/881454515/4a445705fc?ts=0&amp;share=copy"> this video </a>✨ Where do we hire from? Find out more about <a href="https://bit.ly/HiringatTestGorilla">hiring at TestGorilla</a> Hi, I’m Gordon, Vice President of Sales at TestGorilla. We’re a fast-growing HR tech company that helps teams make better hiring decisions, faster and bias-free. Every year, over 7 million candidates complete our assessments, helping companies make unbiased, data-driven hiring decisions. As we scale our efforts in 2024 and beyond, we’re looking for Account Managers who are passionate about creating amazing user experiences and helping people across the world land their dream jobs! Do you crave the thrill of building something new? Do you dream of leaving your mark on a growing company and exceeding sales targets? Then join our team as an Account Manager.➡️ 🎥 Watch the below video to find out a little more about the role!<figure><iframe src="https://player.vimeo.com/video/1033131408?badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479" width="640" height="360" frameborder="0" title="Account Manager - TestGorilla"></iframe></figure><h3> </h3><h3>What’s in it for you?</h3><ul>
<li>This is a fully remote position where you’ll have the opportunity to work alongside diverse, highly motivated, and mission-driven colleagues from around the world.</li>
<li>Compensation base salary of between €50,000 to €70,000 + On-Target Earnings (OTE) structure that features a 60/40 split between base salary and commission + Share Appreciation Rights</li>
<li>Flexible hours and asynchronous environment, covering either EMEA or NAMER regions</li>
<li>Paid parental leave</li>
<li>Remote working budget: €1,000 per year (pro-rata based on your start date)</li>
<li>Learning and development budget: 3.5% of base compensation</li>
</ul>  <ul>
</ul><h3>The job in a nutshell</h3>We're seeking results-oriented sales pioneers to spearhead new business growth through strategic prospecting and cultivating existing accounts. You'll leverage your commercial acumen to secure new deals while working hand-in-hand with our Customer Success team to unlock hidden potential within our expanding client base.   <h3>You’ll spend time on the following</h3><ul>
<li>Identify and qualify high-value leads through various prospecting techniques, like cold calling, networking, and industry events. Craft compelling proposals that showcase our solutions' value proposition and ROI</li>
<li>Partner strategically with Customer Success to identify upselling and cross-selling opportunities within existing accounts. Dive deep into client needs, uncover hidden growth potential, and craft targeted solutions that maximize customer lifetime value</li>
<li>Negotiate win-win contracts that ensure healthy margins and client satisfaction</li>
<li>Champion a seamless onboarding experience in collaboration with Customer Success, fostering trust and long-term partnership</li>
<li>Collaborate closely with Marketing, Support, and other internal teams to deliver a remarkable customer journey. Actively gather client feedback and champion continuous improvement across all areas – product, marketing, and sales</li>
<li>Identify potential risks in usage, satisfaction, or sentiment. Work proactively with Customer Success to develop solutions, escalate issues where needed, and ensure timely resolution</li>
</ul> <h3>Here’s what we’re looking for</h3><ul>
<li>You are inspired by our mission to place 1 billion people in dream jobs</li>
<li>You are fully aligned with our culture and behaviors</li>
<li>Possesses exceptional discovery, negotiation, and closing skills</li>
<li>Connects the dots organizationally, influencing stakeholders across departments to drive collaboration and program excellence</li>
<li>Takes an active interest in maximizing customer happiness and deepening relationships</li>
<li>Thrives in a dynamic environment, constantly seeking to improve themselves, the team, and processes</li>
<li>Possesses outstanding communication skills (written and verbal), adept at presenting to diverse audiences</li>
<li>Strong working knowledge of either the North American or European Sales landscapes.</li>
</ul>We typically expect candidates with at least 2 years of experience in an accounts relations or account management position to have the skills mentioned above.   <h3>Bonus points if …</h3><ul>
<li>You have experience working in a SaaS company and a fast-growing startup environment</li>
<li>Relevant domain experience working in HR-tech in a B2B context</li>
</ul><div>Are you passionate about exceeding targets and building enduring client partnerships? Join us and become a true Commercial Sales Champion!</div><ul>







 
</ul> <h3>Interested?</h3>Here at TestGorilla, we do as we say. We use our assessment platform to make sure we make the best hiring decisions faster and bias-free. I took one too and I enjoyed it!So if this role sounds like a good fit for you, I’d like you to take an assessment so we can get a better idea about whether you would fit the role. It’s also a great opportunity for you to get to know our product!If you’re hired, I’ll do everything I can to help you succeed at TestGorilla and throughout the rest of your career.

Account Manager

✨ What does our application process look like? Learn more via<a href="https://vimeo.com/881454515/4a445705fc?ts=0&amp;share=copy"> this video </a>✨ Where do we hire from? Find out more about <a href="https://bit.ly/HiringatTestGorilla">hiring at TestGorilla</a> Hi,I’m Erica, Senior Engineering Manager at TestGorilla. We’re a fast-growing HR tech company that helps teams make better hiring decisions faster, bias-free, and based on skills.Over the past year, we’ve experienced tremendous growth. More than 10,400 companies have replaced CVs with our assessments to screen candidates in an unbiased and data-driven way.As we scale our efforts in 2025 and beyond, we’re looking for a skilled Engineering Manager for our core product development team to lead and guide the evolution of our assessment tools in a fully remote setting. ➡️ 🎥 Watch the below video to find out a little more about the role! <figure><iframe src="https://player.vimeo.com/video/1031427192?badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479" width="640" height="360" frameborder="0" title="Lead Data Scientist"></iframe></figure><h2>What’s in it for you?</h2><ul>
<li>Helping shape a fast-growing HR tech scaleup as an early employee</li>
<li>Fully remote position with bright, motivated, and friendly colleagues around the world</li>
<li>€68,000 - €85,000+ Share appreciation rights (SARs)</li>
<li>Flexible hours and vacation</li>
<li>Paid parental leave</li>
<li>Remote working budget: €1,000 per year</li>
<li>Learning and development budget: 3.5% of base compensation</li>
</ul><h2>The job in a nutshell</h2>We’re looking for an Engineering Manager to lead a talented team of software engineers dedicated to evolving and optimizing our core assessment tools. You’ll be responsible for guiding the team through the product development lifecycle using Agile and SCRUM methodologies to ensure our products are robust, user-centric, and scalable. In this role, you won't just manage from the sidelines—you’ll be actively involved in the technical work, collaborating closely with developers on code reviews, providing input on coding practices, and supporting the release and quality processes.As an Engineering Manager, you will work closely with product managers and cross-functional teams to prioritize tasks, define project goals, and promote best practices that align with our mission of unbiased hiring. In this fully remote role, you’ll foster a collaborative and high-performance team culture, ensuring alignment and clarity even in asynchronous settings. Your hands-on approach will help bridge the gap between management and development, ensuring a seamless flow of information and consistent technical oversight.<h2>You’ll spend time on the following</h2><ul>
<li>
Lead, mentor, and support a globally distributed team of software engineers, building a strong culture of collaboration, accountability, and innovation.</li>
<li>Set the technical direction for our core products, overseeing architecture and design decisions to balance scalability, performance, and user experience.</li>
<li>Act as SCRUM master in an Agile environment, driving sprint planning, retrospectives, and daily stand-ups to keep the team on track and aligned.</li>
<li>Collaborate with product managers and stakeholders to prioritize tasks and ensure alignment on project goals and deliverables.</li>
<li>Be a hands-on Engineering Manager who actively collaborates with developers, participating in code reviews, pair programming, and contributing to coding as needed.</li>
<li>Promote engineering excellence through code reviews, test-driven development, and best practices in software craftsmanship.</li>
<li>Produce quality metrics on the software development lifecycle process (KPIs, KRs) to track and enhance team performance.</li>
<li>Continuously improve CI/CD pipelines and deployment processes to ensure a smooth and efficient development lifecycle.</li>
<li>Engage in incident management and troubleshooting to quickly resolve issues and minimize disruption.</li>
<li>Advocate for high-quality standards and involve yourself in quality processes to ensure code reliability and maintainability.</li>
</ul> <h2>Here's what we are looking for</h2><ul>
<li>You’re inspired by our mission to put one billion people in dream jobs.</li>
<li>You fully align with our values and bring a collaborative, proactive mindset.</li>
<li>Proven experience as a Software Engineer or Engineering Manager, leading teams in Agile and SCRUM environments.</li>
<li>Experience managing the full software development lifecycle from planning to deployment in a SaaS or similar tech environment.</li>
<li>Strong understanding of backend and frontend development practices, microservices, and distributed architectures.</li>
<li>Hands-on experience with cloud platforms (e.g., AWS) and continuous integration/deployment pipelines.</li>
<li>Excellent problem-solving skills and strategic thinking to overcome complex technical challenges.</li>
<li>Outstanding written and verbal communication skills to clearly articulate technical concepts, decisions, and processes in a fully remote setting.</li>
</ul>We typically expect candidates with hands-on software engineering experience including 2+ years in engineering management or leadership roles to have the skills mentioned above.<h2>Bonus points if…</h2><ul>
<li>
You have experience working in a SaaS company and a fast-growing startup</li>
<li>You have experience leading teams in a remote, asynchronous, multicultural work setting</li>
</ul><ul>
</ul> <h2>About TestGorilla</h2>At TestGorilla, we envision a world where everyone has their dream job. To achieve that, employers and employees need to have the right information about each other.We started in 2020 by building a screening platform that enables employers to evaluate candidates in the skills that matter most for success in a role. Our product replaces subjective, incomplete, and often inflated CVs with objective, reliable, and fair test results measuring aptitude, practical job skills, culture add, and motivation.Improving and expanding this platform is our core focus at the moment, but it’s only the beginning of our journey to get everyone their dream job. Over time, we will launch more products that support this mission.In 2022, we secured <a href="https://www.testgorilla.com/blog/testgorilla-secures-70m-series-a-funding-to-help-companies-eliminate-hiring-bias/" title="https://www.testgorilla.com/blog/testgorilla-secures-70m-series-a-funding-to-help-companies-eliminate-hiring-bias/">$70m in Series A funding</a>, co-led by the venture capital firms Atomico and Balderton Capital. The funding brings the company’s total investment to $80m following previous investments from Notion, Partech, and CapitalT. Chances are you’re familiar with some of our biggest customers, like the UK’s National Health Service, 3M, Sony, Oracle, PepsiCo, Bain &amp; Company, and Deloitte.We work remotely, spread across the Americas, Europe, Asia, and Africa.<h2>Interested?</h2>We don’t offer rainbow glitter unicorns or dog-friendly offices (we literally don’t have an office), but we do offer real people, solid core values, and a product meant to give everyone a fair, unbiased chance at their dream jobs.Here at TestGorilla, we do as we say. We use our assessment platform to make sure we make the best hiring decisions faster and bias-free.So if this role sounds like a good fit for you, I’d like you to take an assessment so we can get a better idea about whether you would fit the role. It’s also a great opportunity for you to get to know our product!We encourage diverse applicants from a myriad of educational, work, and personal backgrounds to apply. We are a parent-friendly/caregiver-friendly employer who recognizes the importance of having a great life outside of work.If you’re hired, I’ll do everything I can to help you succeed at TestGorilla and throughout the rest of your career.

Engineering Manager

✨ What does our application process look like? Learn more via<a href="https://vimeo.com/881454515/4a445705fc?ts=0&amp;share=copy"> this video </a>✨ Where do we hire from? Find out more about <a href="https://bit.ly/HiringatTestGorilla">hiring at TestGorilla</a> Hi, I’m Gordon, VP of Sales at TestGorilla. We’re a fast-growing HR tech startup that helps hiring teams make better hiring decisions faster and bias-free. Over the past year, we’ve experienced tremendous growth. More than 10,000 companies have replaced CVs with our assessments to screen candidates in an unbiased and data-driven way. As we scale our efforts in 2023 and beyond, we’re looking for a Business Development Representative who’s passionate about skills-based hiring and helping people land dream jobs.Do you want to join our fast-growing team and help people land their dream jobs? ➡️ 🎥 Watch the below video to find out a little more about our hiring process!<figure><iframe src="https://player.vimeo.com/video/1018624924?badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479" width="1280" height="720" frameborder="0" title="Business Development Representative"></iframe></figure><ul>
</ul><h2>What’s in it for you?</h2><ul>
<li>Helping shape a fast-growing HR tech startup as an early employee</li>
<li>Fully remote position with bright, motivated, and friendly colleagues around the world</li>
<li>€20,000 - €24,000 base salary + performance based bonus + share appreciation rights (SARs)</li>
<li>Flexible hours and vacation - based on EST/PST time zone</li>
<li>Paid parental leave</li>
<li>Remote working budget: €1,000 per year</li>
<li>Learning and development budget: 3.5% of base compensation</li>
</ul><h2>The job in a nutshell</h2>At TestGorilla, the Business Development team is the first team to be in contact with future customers. As a Business Development Representative (BDR), you will directly and personally lead the initial outreach and leverage creative marketing and sales outbound tactics to prospect and engage with potential customers. You will inspire them about the value of pre-screening tests and skills-based hiring instead of outdated CV screening. You will be responsible for growing the opportunity pipeline by generating qualified leads, identifying high-potential customers and preparing a detailed handover to the Product Advisor and Account Executive teams. This is a high-energy position that requires a relentless drive, grit and a talent to identify new opportunities through intense prospecting. <h2 dir="ltr">You’ll spend time on the following:</h2><ul>
<li>Execute outbound prospective initiatives to generate interest in our services or skills-based-hiring</li>
<li>Reach out to high potential target accounts with a multi-channel approach (email, social, call etc.)</li>
<li>Contact and inspire prospects on benefits and value of pre-hiring tests and the unique characteristics of TestGorilla</li>
<li>Qualify the needs of prospect using BANT</li>
<li>Iterate and improve our data-driven and scalable campaigns</li>
<li>Manage, track, and report on all activities and results</li>
<li>Collaborate with your teammates to develop targeted lists and messaging strategies to drive opportunities</li>
</ul> <h2 dir="ltr">Here's what we are looking for:</h2><ul>
<li>You are inspired by our mission of to put 1 billion people in dream jobs
</li>
<li>
You are aligned with our <a href="https://www.testgorilla.com/careers/">behaviors</a>
</li>
<li>You have experience working in a SaaS company and/or a fast-growing startup</li>
<li>You have a track record of overachieving (commercial) targets</li>
<li>You have strong written communication skills</li>
<li>You are results-driven and have a mindset to beat targets</li>
<li>You are an agent of change and enjoy new challenges</li>
<li>You are naturally curious and eager to learn in a high-growth environment</li>
<li>You build strong relationships with customers through active listening, energetic phone skills and strong writing skills</li>
<li>Your focus will be on the US market</li>
<li>You have advanced English proficiency, with a strong ability to communicate clearly and effectively. Familiarity with U.S. culture and nuances is preferred.</li>
<li>You are a<a href="https://www.testgorilla.com/test-library/cognitive-ability-tests/critical-thinking-test/"> critical thinker</a> that can apply that skill on the spot in objection handling</li>
<li>You have good<a href="https://www.testgorilla.com/test-library/situational-judgment-tests/time-management-test/"> time management skills</a>, including prioritizing and scheduling You are looking forward to being part of a team that applies self-critical thinking in an open culture to develop others</li>
<li>You are comfortable with ambiguity and thrive in the fast-paced environment of an early-stage startup that is operating remotely around the globe</li>
<li>You are in the EST/PST time zone (or equivalent)</li>
</ul> <h2 dir="ltr">Bonus points if…</h2><ul>

















<li>You have experience in remote sales B2B</li>
</ul> <h3>Interested?</h3>Here at TestGorilla, we do as we say. We use our assessment platform to make sure we make the best hiring decisions faster and bias-free. I took one too and I enjoyed it!So if this role sounds like a good fit for you, I’d like you to take an assessment so we can get a better idea about whether you would fit the role. It’s also a great opportunity for you to get to know our product!If you’re hired, I’ll do everything I can to help you succeed at TestGorilla and throughout the rest of your career.

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Resumes and CVs don’t go deep enough

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