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Measure your Customer Service Representative candidates on job skills, personality and fit
Problem Solving
This Problem Solving test evaluates candidates’ ability to define problems and analyze data and textual information to make correct decisions. This test helps you identify candidates who use analytical skills to evaluate and respond to complex situations.
9 min
Communication
This Communication skills test screens candidates for verbal, written, and nonverbal communication. Use this test to build collaborative teams.
8 min
DISC
The DISC test is based on the model developed by psychologist William Marston for behavioral assessment. It classifies how we express emotions into the four behavior types of DISC: dominance (D), influence (I), steadiness (S), and conscientiousness (C).
10 min
Culture Add
This Culture Add test assesses how a candidate’s values and behaviors align with your organization values and the behaviors that would make your ideal hire successful in a specific role, based on a customized survey you fill out.
10 min
Email Skills (Microsoft Outlook)
This Email Skills (Microsoft Outlook) test evaluates candidates’ general email skills using Outlook. This test will help you hire candidates who understand email etiquette and basic email processes in a business context using the Microsoft Office suite.
10 min
Computer Literacy (Mac)
The Computer Literacy (Mac) test is meant to evaluate basic knowledge and ability to use computers and related technology in a workplace environment. This test helps you identify candidates who are ready to perform basic work functions on a computer.
10 min
Customer Success Representative (SaaS)
This Customer Success Representative skills test evaluates candidates’ ability to proactively serve and engage customers, especially in a SaaS setting, by assessing both their approach to customer issues and their skills in problem resolution.
10 min
Attention to Detail (Textual)
This Attention to Detail pre-hire skills test evaluates candidates’ ability to pay attention to textual detail while processing information. The attention to detail (textual) test helps companies identify candidates who can thoroughly and carefully handle intricate processes using analytical skills.
12 min
Motivation
Rooted in Oldham & Hackman’s Job Characteristics Model, this online Motivation test measures the extent to which your candidates’ expectations align with your job offer, based on a customized survey that you and the candidate both fill out.
15 min
Spanish B2 (Upper Intermediate)
The online Spanish B2 (Upper Intermediate) proficiency test evaluates a candidate’s Spanish skills at the B2 level of the CEFR framework. This pre-employment test will help you hire employees who can communicate fluently and who are able to understand a wide range of specialized topics.
10 min
Polish B1 (Intermediate)
The Polish B1 (Intermediate) test evaluates a candidate’s Polish proficiency at the B1 level of the CEFR framework. This test will help you hire employees who can communicate in Polish on subjects commonly encountered at work and in everyday life.
10 min
Norwegian C1 (Advanced)
The Norwegian C1 (Advanced) test evaluates candidates’ knowledge of Norwegian language at the C1 level of the CEFR framework. This test will help you hire employees who can participate in demanding professional and social conversations in Norwegian.
10 min
Customer Service (Multimedia)
This multimedia Customer Service test evaluates candidates’ ability to interact appropriately and apply appropriate solutions. It will help you hire experts who enhance your operations by improving customer satisfaction and avoiding negative impressions.
13 min
English C2 (Proficient)
Use our English C2 test to identify candidates with exceptional English fluency, comprehension, and writing skills for demanding roles.
12 min
Email Skills (Gmail)
This Gmail test evaluates candidates’ general email skills using Gmail. This test will help you hire candidates who understand basic email processes and know the best practices and proper email etiquette in a business context and can apply them in Gmail.
10 min
HubSpot CRM
The HubSpot test measures candidates’ skills in HubSpot sales, marketing, and customer service software. It will help you identify candidates who can use the full suite of HubSpot tools effectively to manage your processes and implement solutions.
10 min
Phone Support Specialist test
This Phone Support Specialist test uses audio of customer calls to evaluate candidates’ critical soft skills. This screening test will help you hire call center representatives with the ability to provide support and deliver a great customer experience.
14 min
Zendesk CS
This Zendesk CS test evaluates candidates’ ability to manage access, security settings, workflow implementation, and analyze activity. This screening test will help you hire experts who can streamline your CS operations, and enhance customer support.
10 min