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home tests Role specific skills

Call Center Representative

Call Center Representative test

Type: Role specific skills

Time: 14 min

Languages: English

Level: Intermediate

Summary of the Call Center Representative test

This Call Center Representative test uses audio of customer calls to evaluate candidates’ critical soft skills. This screening test will help you hire call center representatives with the ability to provide support and deliver a great customer experience.

Covered skills

Verbal communication
Active listening
Problem solving
Teamwork

Use the Call Center Representative test to hire

Call center representatives, customer service agents, customer support representatives and other customer facing call center roles.

Preview questions

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About the Call Center Representative test

Hiring candidates with strong customer service skills is essential for delivering a positive customer experience that fosters loyalty and supports long-term business growth.

This Call Center Representative test evaluates candidates’ verbal communication skills, ensuring they can clearly and effectively convey information to customers. This includes their ability to simplify complex topics and maintain a friendly, professional tone throughout interactions. It also assesses active listening skills using audio from customer calls to determine how well candidates understand customer needs and whether they address concerns accurately, leaving customers feeling heard and valued.

Audio from customer calls is also used to evaluate problem-solving skills, assessing candidates’ ability to think critically and resolve issues efficiently. This involves troubleshooting technical difficulties, addressing complaints, and implementing solutions that prevent recurring issues. Finally, collaboration skills are evaluated to ensure candidates can work harmoniously with peers, contribute to a positive team environment, and maintain consistent service quality by sharing insights and supporting team members.

Using this test to identify top candidates will help ensure high customer satisfaction, efficient issue resolution, and effective teamwork—key factors in building a successful, reliable customer service team that achieves business goals.

The test is made by a subject-matter expert

Yazid O.

Yazid has spent most of his career focused on customer service in the tech industry, holding positions ranging from customer service representative to customer complaints analyst. He holds a master’s degree from the International Business School.

When he’s not assisting customers, he serves as a personal fitness coach, plays soccer, and practices Brazilian Jiu Jitsu. To wind down from these hobbies, he enjoys abstract painting.

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View a sample report

The Call Center Representative test will be included in a PDF report along with the other tests from your assessment. You can easily download and share this report with colleagues and candidates.

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FAQs

An assessment is the total package of tests and custom questions that you put together to evaluate your candidates. Each individual test within an assessment is designed to test something specific, such as a job skill or language. An assessment can consist of up to 5 tests and 20 custom questions. You can have candidates respond to your custom questions in several ways, such as with a personalized video.

A video question is a specific type of custom question you can add to your assessment. Video questions let you create a question and have your candidates use their webcam to record a video response. This is an excellent way to see how a candidate would conduct themselves in a live interview, and is especially useful for sales and hospitality roles. Some good examples of things to ask for video questions would be "Why do you want to work for our company?" or "Try to sell me an item you have on your desk right now."

Besides video questions, you can also add the following types of custom questions: multiple-choice, coding, file upload, and essay. Multiple-choice lets your candidates choose from a list of answers that you provide, coding lets you create a coding problem for them to solve, file upload allows your candidates to upload a file that you request (such as a resume or portfolio), and essay allows an open-ended text response to your question. You can learn more about different custom question types here.

An assessment is the total package of tests and custom questions that you put together to evaluate your candidates. Each individual test within an assessment is designed to test something specific, such as a job skill or language. An assessment can consist of up to 5 tests and 20 custom questions. You can have candidates respond to your custom questions in several ways, such as with a personalized video.

A video question is a specific type of custom question you can add to your assessment. Video questions let you create a question and have your candidates use their webcam to record a video response. This is an excellent way to see how a candidate would conduct themselves in a live interview, and is especially useful for sales and hospitality roles. Some good examples of things to ask for video questions would be "Why do you want to work for our company?" or "Try to sell me an item you have on your desk right now."

Besides video questions, you can also add the following types of custom questions: multiple-choice, coding, file upload, and essay. Multiple-choice lets your candidates choose from a list of answers that you provide, coding lets you create a coding problem for them to solve, file upload allows your candidates to upload a file that you request (such as a resume or portfolio), and essay allows an open-ended text response to your question. You can learn more about different custom question types here.

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