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home tests Role specific skills

Call Center Representative

Call Center Representative test

Type: Role specific skills

Time: 10 min

Languages: English

Level: Intermediate

Summary of the Call Center Representative test

This Call Center Representative test evaluates a candidate’s ability to provide support to customers while consistently delivering a great customer experience. This screening test will help you hire call center representatives with the critical soft skill

Covered skills

Verbal communication
Active listening
Problem solving
Teamwork

Use the Call Center Representative test to hire

Call center representatives, customer service agents, customer support representatives and other customer facing call center roles.

Preview questions

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About the Call Center Representative test

As the voice of the business, a call center representative is the front line ambassador of your product/service. Excellent customer service is a gateway to building a loyal customer base, which in turn creates lucrative long-term benefits.

This Call Center Representative test evaluates candidates’ verbal communication, active listening, problem solving, and teamwork abilities in a call center specific context.

This screening test will help you identify call center representatives who provide impeccable customer service. They demonstrate the ability to connect with customers by leveraging their best communication skills, even in stressful situations.

While ensuring that issues are resolved in the most effective way, successful candidates in this assessment also prove to be strong team members who bring added value to overall team success.

The test is made by a subject-matter expert

Yazid O.

Yazid has spent most of his career focused on customer service in the tech industry, holding positions ranging from customer service representative to customer complaints analyst. He holds a master’s degree from the International Business School.

When he’s not assisting customers, he serves as a personal fitness coach, plays soccer, and practices Brazilian Jiu Jitsu. To wind down from these hobbies, he enjoys abstract painting.

Crafted with expert knowledge

TestGorilla’s tests are created by subject matter experts. We assess potential subject-matter experts based on their knowledge, ability, and reputation. Before being published, each test is peer-reviewed by another expert, then calibrated using hundreds of test takers with relevant experience in the subject.

Our feedback mechanisms and unique algorithms allow our subject-matter experts to constantly improve their tests.

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View a sample report

The Call Center Representative test will be included in a PDF report along with the other tests from your assessment. You can easily download and share this report with colleagues and candidates.

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FAQs

An assessment is the total package of tests and custom questions that you put together to evaluate your candidates. Each individual test within an assessment is designed to test something specific, such as a job skill or language. An assessment can consist of up to 5 tests and 20 custom questions. You can have candidates respond to your custom questions in several ways, such as with a personalized video.

A video question is a specific type of custom question you can add to your assessment. Video questions let you create a question and have your candidates use their webcam to record a video response. This is an excellent way to see how a candidate would conduct themselves in a live interview, and is especially useful for sales and hospitality roles. Some good examples of things to ask for video questions would be "Why do you want to work for our company?" or "Try to sell me an item you have on your desk right now."

Besides video questions, you can also add the following types of custom questions: multiple-choice, coding, file upload, and essay. Multiple-choice lets your candidates choose from a list of answers that you provide, coding lets you create a coding problem for them to solve, file upload allows your candidates to upload a file that you request (such as a resume or portfolio), and essay allows an open-ended text response to your question. You can learn more about different custom question types here.

An assessment is the total package of tests and custom questions that you put together to evaluate your candidates. Each individual test within an assessment is designed to test something specific, such as a job skill or language. An assessment can consist of up to 5 tests and 20 custom questions. You can have candidates respond to your custom questions in several ways, such as with a personalized video.

A video question is a specific type of custom question you can add to your assessment. Video questions let you create a question and have your candidates use their webcam to record a video response. This is an excellent way to see how a candidate would conduct themselves in a live interview, and is especially useful for sales and hospitality roles. Some good examples of things to ask for video questions would be "Why do you want to work for our company?" or "Try to sell me an item you have on your desk right now."

Besides video questions, you can also add the following types of custom questions: multiple-choice, coding, file upload, and essay. Multiple-choice lets your candidates choose from a list of answers that you provide, coding lets you create a coding problem for them to solve, file upload allows your candidates to upload a file that you request (such as a resume or portfolio), and essay allows an open-ended text response to your question. You can learn more about different custom question types here.

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