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Available languages: English, German, Spanish, French, Italian, Japanese, Dutch
Test type:
Administration time:
10 minutes
Difficulty level:
Intermediate
Number of questions:
15 questions per test, 71 in the test bank
The metrics reported below are based on a sample size (N) of at least 1,000 candidates unless indicated otherwise.
Reliability: Cronbach’s alpha coefficient = .64
Face validity: Candidates rated this test as accurately measuring their skills (average score of 4.37 out of 5.00).
Criterion-related validity: Candidates with higher scores on this test received higher average ratings from the hiring team during the selection process (r = .09, N = 755).
For an in-depth look at interpreting test results, please take a look at our Science series articles: How to interpret test fact sheets (part 1): Reliability, and How to interpret test fact sheets (part 2): Validity.
For an explanation of the various terms, please refer to our Science glossary.
Reliability and validity | Sufficient data available | Analyses and checks conducted | Outcome |
---|---|---|---|
Reliability | ✔ | ✔ | Acceptable |
Content validity | ✔ | ✔ | Acceptable |
Face validity | ✔ | ✔ | Acceptable |
Construct validity | ✔ | ✔ | Acceptable |
Criterion-related validity | ✔ | ✔ | Acceptable |
Group differences | |||
Age differences | Pending | Pending | Pending |
Gender differences | ✔ | ✔ | Acceptable |
Ethnicity differences | Pending | Pending | Pending |
We believe that multi-measure testing is essential in a holistic hiring process because it examines the candidate as a whole, including technical skills, soft skills, and personality. Below are some tests we recommend using alongside the Customer Success Representative (SaaS) test.
Unlock the power of successful hiring! Streamline your hiring process, make informed decisions, and build a team that drives success. Begin your journey to a stronger team – use our Customer Success Representative (SaaS) test in your assessment and find your future top performers.